Empathy Etiquette

$37

100+ Ways to Write a Condolence Card

Acknowledge someone's loss as significant
Become Grief Literate and know exactly what to say in life’s most difficult moments
Cultivate compassion by giving your time and thought to send a heartfelt note

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Learn the Etiquette of Empathy

When someone is grieving, your attention is essential. Learn exactly what to say when someone experiences a death.

You'll also learn what to say when unexpected news like a diagnosis or loss of a job, or a situational loss like a divorce or a breakup occurs.

You'll be confident that you cultivated empathetic condolences, from a place of empathy when it really matters!

I'll guide you through the easy to follow process:

1. Acknowledge the loss

2. Say their name

3. Memory/meaningful quality

4. Salutation or next step

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NICE TO MEET YOU

I'm Kathi Balasek

I train financial service professionals and industries in grief literacy and empathy communication to retain, attract and serve grieving clients. I am a coach, consultant, speaker, university lecturer and widow advocate. I teach leaders and their team how to improve their grief literacy communication skills to best serve clients experiencing ALL types of loss.

Widowhood is financial! Experiencing the loss of my husband first hand, I learned that the relationship between financial professionals and bereaved clients is pivotal. Combining 25 years of teaching, coaching and personal experience, I created Grief Literate Professional as a tool to help professionals retain, connect and support clients and employees experiencing loss and grief.

We will ALL experience grief and loss. Grief-informed leadership and communication are critical now! Brand compassion, attract and retain clients & employees to build a reputation as a grief inclusive company.